Can I request a copy of all the data you hold about me?

Yes. Log in to Settings > Privacy & Security and select 'Download My Data', or email support@nowgoal12.xyz with your request. We compile and send your data archive within 7 business days where local law permits such requests.

Reference

How We Protect Your Privacy at nowgoal 12

When you open an account with us, we collect only what we need to verify your identity, process your payments via DANA, OVO, GoPay or QRIS, and keep…

Account verification onlyEncrypted payment dataYour control, your rights

Explore the Lobby Read FAQ

What We Collect and Why

nowgoal 12 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

We collect your name, email, phone number and ID details during signup to meet verification requirements. Payment information — your DANA wallet ID, OVO account, GoPay handle or QRIS reference — is stored securely and used only to process deposits and withdrawals. Account activity logs, including

1
login timestamps and game session data, help us detect fraud and resolve disputes. We do not sell your data to third parties. Access to your personal records depends on local law; where local law permits, you can request a copy of what we hold, ask us
2
to correct errors, or request deletion of data no longer needed for account operations.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR TEAM

Privacy Questions? Contact Support

If you have concerns about your privacy or want to exercise your data rights, our support team is available via live chat, email and phone.

Live Chat Open your account dashboard and select Support to start a live chat. Available 24/7 for privacy questions, account access requests and data deletion queries.

Email Support Send your privacy concern or data-access request to [email protected]. Include your account username and the specific request. Responses typically arrive within 2 business days.

Account Settings Log in, tap Settings > Privacy & Security to view your stored data, adjust cookie preferences and manage login devices linked to your account.

HOW WE SAFEGUARD YOU

Our Privacy and Security Practices

We use encryption to protect payment data when it travels between your device and our servers. Account passwords are hashed so we never store them in plain text.

Encryption & Storage

All data in transit uses TLS 1.2 or higher. Passwords are hashed; payment tokens are stored separately from account details to isolate risk.

Session & Device Management

Your login session expires after 30 minutes of inactivity. You can see and revoke access to any linked device from Settings > Active Sessions.

Cookie Transparency

Essential cookies keep your session alive. Analytics cookies help us spot bugs. You can opt out of non-essential cookies without losing account access.

Data Retention

Account info stays while your account is active. Login logs and transaction records are kept for 24 months for dispute resolution and fraud prevention.

Payment Partner Security

DANA, OVO, GoPay and QRIS transfers are processed by each provider's secure network. We never see your full account credentials; only transaction confirmations reach our servers.

Data Subject Rights

You can request access to all your data, correct inaccurate info, or ask for deletion where local law permits. Submit requests via email or account Settings.

Privacy Policy FAQs

Players in Makassar, Denpasar and across Indonesia ask us regularly about how their data flows through our system. Here are the answers to the questions we hear most often about privacy, data rights and account security.

We retain transaction records and account verification data for 24 months after closure to comply with fraud-investigation and dispute-resolution requirements. After that, your account details are deleted unless local law requires longer storage. Contact support to confirm what records remain.

We never store your full DANA or OVO credentials. Your deposit request is forwarded through encrypted channels to DANA or OVO's own secure gateway. Only a transaction confirmation token returns to us. Each payment partner encrypts and protects your account details on their end.

Yes. Log in to Settings > Privacy & Security and select 'Download My Data', or email [email protected] with your request. We compile and send your data archive within 7 business days where local law permits such requests.

No. Our cookies track only your activity inside our lobby — your game history, language preference and session state. We do not place tracking cookies on external sites. You can disable analytics cookies in Settings without affecting account access.

We notify all affected users within 72 hours via email and in-app alert. The notice includes details of what data was exposed, immediate steps we've taken to secure it, and recommended actions such as changing your password or reviewing linked devices.

Login logs are retained for 24 months and used only to detect fraud, investigate account disputes and help you review your device history. You can view and revoke access to any linked device anytime in your Settings.

You can request account closure and data deletion where local law permits. Contact [email protected] with your account username. We delete personal data after 24 months except where legal or regulatory obligation requires us to retain transaction records.

How We Protect Your Privacy at nowgoal 12

Privacy Questions? Contact Support

Our Privacy and Security Practices

Encryption & Storage

Session & Device Management

Cookie Transparency

Data Retention

Payment Partner Security

Data Subject Rights

Privacy Policy FAQs

01 What personal data does nowgoal 12 keep after I close my account?

02 How do I know my payment info is safe when I deposit via DANA or OVO?

03 Can I request a copy of all the data you hold about me?

04 Do you use cookies to track my behaviour outside nowgoal 12?

05 What happens if nowgoal 12 discovers a security breach?

06 How long does nowgoal 12 keep my login and session records?

07 Can I ask you to delete my account and all associated data?

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