Reference

How we protect your account and handle your data

When you open an account with us, your information and funds are governed by clear terms that spell out your rights, our obligations, and how disputes are handled.

Account ownership & verification rulesPayment security & data retentionWithdrawal & dispute handlingSupport access & policy changes
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nowgoal 12 How we protect your account and handle your data
REACH OUR TEAM

How to contact us about account or legal matters

Our support team fields policy questions, account access requests, data inquiries and disputes during operating hours.

Live Chat Open your account, tap the help icon in the lobby corner, and chat with our support team. Available during your local waking hours; response usually within 15 minutes.
Email Support Send account queries, legal questions or data-access requests to our support email. We reply within 24 business hours with next steps and case reference numbers.
In-App Messaging Submit policy questions or dispute details through the secure messaging portal in your account settings. Track status and attachments in one place until resolved.
HOW WE OPERATE

Data handling, security and your account control

We treat your data as a core asset of your account relationship with us. Every deposit via DANA, OVO, GoPay or QRIS is encrypted before storage; your withdrawal requests are verified against…

Data Encryption

Deposits and account details are encrypted in transit and at rest. Payment provider links (DANA, OVO, GoPay, QRIS) use industry-standard SSL protocols so your credentials never pass through our systems unencrypted.

Account Verification

We verify your identity when you register and again when you request a withdrawal, using document upload and payment-method matching. This protects your account from unauthorised access and fraud.

Retention & Deletion

We keep deposit records and game history for 5 years after your last withdrawal for tax and dispute purposes. After that, personal data is deleted unless local law requires longer retention or you request archival.

Access Requests

Request a copy of all data we hold about you by emailing support or using in-app forms. We compile and send the file within 7 business days in plain-text format you can open anywhere.

Login Monitoring

Every login from a new device or location is logged and displayed in your security dashboard. You can revoke access from any device instantly or enable session timeouts for unattended accounts.

Policy Updates

When we change these terms or our data practices, we notify you via email and in-app alert 30 days in advance. You can review the new terms, request clarification via support, or contact us if you object.

Your rights, data and account security—answered

Below are questions we hear from players in Indonesia about how legal terms affect your account, deposits and data. Each answer explains the specific right or process so you know exactly where you stand.

Your account remains yours and all funds stay in your wallet. Inactive accounts do not auto-close or forfeit balance. If you've lost access to your registered email or phone, contact our support team to verify your identity and regain control—usually resolved in 2–3 business days.

Yes. Email support or use the data-access form in your account settings. We compile your full record—deposits, withdrawals, game activity, contact info and device logs—and send it as a downloadable file within 7 business days at no cost.

Open a ticket with our support team immediately via live chat, email or in-app messaging. Include your withdrawal reference number. We investigate payment delays with DANA, OVO, GoPay, QRIS or your bank and update you daily until funds are confirmed.

Log out immediately and contact support via email or phone. We freeze the account, review login history, verify your identity, cancel any pending withdrawals and help you secure a new password. If fraud occurred, we file a report and work with payment providers to reverse losses where possible.

We retain deposit records, withdrawal history and the last 4 digits of your DANA, OVO, GoPay or bank account for 5 years after your final withdrawal for tax compliance. Full payment details are deleted sooner unless a dispute or investigation requires longer storage.

Email support with your request and a copy of your ID. Changes to your registered name require re-verification; email updates are instant once we confirm your identity. We process updates within 2–3 business days and confirm by email.

Request account closure via support. We verify your identity, ensure no active withdrawals are pending, and close your account within 24 hours. Any remaining balance is paid to your registered withdrawal method. Closed accounts cannot be reopened; you may register a new account after 30 days.

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